Having issues logging in to your course?

These tips solve most problems that students report to us.

Check your login credentials:

Your username and password are case sensitive so please take care when entering the details. Also be aware of similar characters, for example uppercase O and zero and uppercase I, lowercase L and the number 1.

e.g. username: johnsmith@smith.com  password: 1234ABcD

If you are copying and pasting the information into the fields please make sure not to include any spaces before or after.

If you are able to login to your student account but receive an error on clicking ‘Go to course’ please try logging out and logging back in again to confirm the correct details are being used.

Check your browser:

    1. Make sure you’re using the latest version of your browser.
    2. Clear your browser’s cache and cookies, using the instructions for your device: